I am happy to post on this forum once more after so many years, unfortunately the circumstances which caused me to do this are not too nice... I would like to ask you dear zybez members to make a suggestion as to what I might try to recover my account.
I got into Runescape in late 2004. I was very passionate about it at that time and I played it 24/7 for about 4 years +/-. I had everything you could have in this game at that time - I was like the 90th max total player in the game. Then I started getting bored and in the end - left the game completely to play other things. However I am a person who gets attached. I never even thought about selling or giving away my account. I logged into it every couple months to see the familiar streets of Varrock, Falador and Ardougne.
Fast forward till Fall 2016. I haven't opened the game for a good couple months and then an old friend, with whom I used to play messaged me on steam that my account has its name changed - it turned out I was hacked (I have no idea how, as I am a really secure person and I never fell victim to any scam, like ever). Anyway, I started trying to recover my account and I managed to do so after a couple failed tries.
After regaining access to my account, I set a bank pin, I installed the google authenticator (and added it to my game), I connected my facebook to the account...everything I could do to secure it.
Fast forward again, yesterday another friend of mine decided to do a nostalgia trip into Runescape, which once again reminded me to log in to the game. And that is when I found it's been hacked - AGAIN. The e-mail I see as the one they want to send me the password is not mine clearly. What's more, it appears that my recovery questions were changed by the hacker...
I have all the other information apart from the new recovery questions (obviously). Tried appealing 3 times now, and NOTHING. Denied. Denied. Denied.
What else can I do? In the end the authenticator nor facebook profile, didn't do jack ****. I can't get into my own, 13 effing year old account just because some jackass somehow managed to hack me once and purchase membership on my account.
Any ideas at all how I could recover my account now? I'm so sad to lose it, even though I haven't been playing since 2009 at all.
PS. The info I have is pretty much this:
my 3 old passwords
last 4 digits of the credit card which I used to purchase recurring 1month sub (for 4 years continously)
creation date of the account
Maybe there's something I could put into "other" to sway them?
PS2. The google authenticator for the account is sitll installed on my mobile phone and shows the code for my account, not sure if this helps
Edited by Azerate2010, 10 February 2017 - 07:57 AM.