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Can't Log Into Runescape Homepage?


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#1 MerryPiffmas

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Posted 24 November 2011 - 08:56 PM

I've entered my correct username and password muliple times but it still doesn't let me sign in. It says invalid username or password.. I can log into the actual game though. Anyone else having this problem?
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#2 Ducks108

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Posted 24 November 2011 - 09:13 PM

I'm not having this problem but I know there are many issues with the new website. Only two suggestions I can give you is to refresh your cache (Windows: ctrl + F5, Mac/Apple: Apple + R or command + R, Linux: F5), or go post into the tech support forum.

#3 Jay

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Posted 25 November 2011 - 12:36 AM

View PostDucks108, on 24 November 2011 - 09:13 PM, said:

I'm not having this problem but I know there are many issues with the new website. Only two suggestions I can give you is to refresh your cache (Windows: ctrl + F5, Mac/Apple: Apple + R or command + R, Linux: F5), or go post into the tech support forum.

He can't post in the tech support section of forums if he can't login. :#

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#4 Jordy.

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Posted 25 November 2011 - 12:41 AM

Wait a while then try again, should be fixed after ^_^

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#5 Ducks108

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Posted 25 November 2011 - 09:36 AM

View PostJaybear, on 25 November 2011 - 12:36 AM, said:

View PostDucks108, on 24 November 2011 - 09:13 PM, said:

I'm not having this problem but I know there are many issues with the new website. Only two suggestions I can give you is to refresh your cache (Windows: ctrl + F5, Mac/Apple: Apple + R or command + R, Linux: F5), or go post into the tech support forum.

He can't post in the tech support section of forums if he can't login. :#

Oh yeah. Well make sure your cookies are enabled. Also there are "two" different logins as far as I can tell.. one being the pull down menu and a full page login (runescape.com -> scroll to the bottom under "Account" -> click "Profile & Settings")

#6 mam1918

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Posted 27 November 2011 - 02:23 AM

yeah im having the same problem i cant login to the homepage and i can log into the the game fine can anyone help?

#7 RockinRs

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Posted 27 November 2011 - 03:15 AM

Yep same here.. Just got back to playing runescape after 3-4 years. I don't know why but something about runescape always get me to sign in again.

Anyways, I am able to log into the game  but I can't log into the runescape homepage.

I also can't ask tech support because that requires user to log in, Nice going jagex..lol
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#8 Gladz

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Posted 27 November 2011 - 11:16 AM

View PostRockinRs, on 27 November 2011 - 03:15 AM, said:

Yep same here.. Just got back to playing runescape after 3-4 years. I don't know why but something about runescape always get me to sign in again.

Anyways, I am able to log into the game  but I can't log into the runescape homepage.

I also can't ask tech support because that requires user to log in, Nice going jagex..lol
When you login to RuneScape, try clicking on some of the links on the page that displays your IP in the lobby. (billing/recoveries/membership etc) Doing so should launch the appropriate page with you being already logged in.

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