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Cant Log On Runescape


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#1 Air Jordan

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Posted 05 November 2011 - 10:00 PM

I know there are many players experiencing this same error message, the difference from me and those other players is that I cant log in AT ALL into the game. I get this message every time I try to run Runescape, I simply cant log on to Runescape.



An error occurred
Error_game_crash - A problem has occurred while running the game.

This game has encountered a problem and cannot continue running.
We strive for our games to work on as many computers as possible and to be free of bugs.
If you are able to reproduce this problem (i.e. it always occurs when you do a certain thing), then please submit a bug report via our website, and we will try to fix it as soon as possible.
If problems persist, please refer to the Technical FAQs, which can be found in the Customer Support section of our website.

#2 DK_Jordan

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Posted 05 November 2011 - 10:03 PM

Only happens when I am on Internet Explorer.

#3 R4NGE 4 F4ME

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Posted 05 November 2011 - 10:06 PM

Just go to Runescape.com>downloads>official game client

problem solved <3

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#4 Atiaz

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Posted 06 November 2011 - 05:39 AM

I also had this problem but solved it by using another web browser. Try use either Mozilla Firefox, Google Chrome or the official Game Client which you could find here. Hope this helps, let us know if it didn't! :-)

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#5 Air Jordan

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Posted 06 November 2011 - 09:55 AM

Runescape was working fine before I formatted my computer last night.

I've installed Java, then I tried using Swiftkit, RS Client, Firefox, IE, none of them work. I don't think the browser is the problem.

#6 Atiaz

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    Music is what feelings sound like.

Posted 06 November 2011 - 11:18 AM

Do you have some kind of firewall on your computer? Because sometimes the firewall (or other anti-virus programs) can block a certain website, such as the Runescape one. I suggest that you look at the settings. If you can't find the settings, simply turn off the firewall (or anti-virus program) temporary and check if Runescape works then. If it does, you know where the problem is :-P

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#7 Gladz

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Posted 06 November 2011 - 11:27 AM

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Tech Support

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Source: http://runescape.wikia.com/wiki/Lag

Sorry to leave you with such a wall of text, but it seems this is how others have dealt with the issue.

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#8 Air Jordan

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Posted 06 November 2011 - 12:16 PM

I've tried turning off the firewall and I still get the error message.

Gladz, I doubt it has anything to do with lag. It's not like I'm logged into the game, I lag, and then get the error message. I cant log in at all, I get the error message before I can even get to the log in page.

Like I said, I didn't have any problems before I formatted my computer.  I don't know why formatting my computer effected runescape.

#9 Gladz

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Posted 06 November 2011 - 12:23 PM

View PostAir Jordan, on 06 November 2011 - 12:16 PM, said:

Gladz, I doubt it has anything to do with lag. It's not like I'm logged into the game, I lag, and then get the error message. I cant log in at all, I get the error message before I can even get to the log in page.
It says you can get that error when the game crashes, logged in or not. (see under "Game crashes")

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#10 Air Jordan

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Posted 06 November 2011 - 12:49 PM

None of those things you posted work. I cant even do most of them since I cant change the settings for runescape if I'm not on the log in page. Some don't even apply to me.

I'm going to try updating my windows and see if that helps.




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